Privacy Policy

We are a small Christmas light company. We collect what we need to quote, install, service, and take down your lights, and nothing we do not. We never sell your information. This page explains it in plain English.

Who this covers

This policy applies to caliclaus.com, our customer quote pages at app.caliclaus.com, and the calls and texts we exchange with you. "We," "us," and "CaliClaus" mean Rambitious LLC, a California limited liability company doing business as CaliClaus.

What we collect

From the forms on this site

Contact details you type: name, phone number, email address, and street address.
What you tell us: what you want lit, when you want it up, your message, and the city page you sent it from.
Your address, for the quote: we look up the address on satellite imagery to measure the roofline while we talk with you. We keep the address, the measured footage, and the quote we gave you so we can pick up the conversation where you left it.

From your quote and payment

Your quote: the address, the itemized lines, which add-ons you toggled, the totals, and the date and time you signed, along with your typed name, IP address, and browser type as a record of your signature.
Payments, via Stripe: when you pay a deposit, your card details go directly to Stripe, our payment processor. We never see or store your full card number. Stripe gives us a customer ID and a payment-method token so we can charge the balance you authorized after install and refund you if needed. Stripe's own privacy policy governs what Stripe collects.
Job records: install and takedown dates, service requests, and photos of your roofline before and after install.

Automatically

Basic server logs: IP address, browser type, pages requested, and timestamps. Our hosting provider keeps these for security and to stop abuse.
Cookies: this marketing site sets no advertising or tracking cookies. The quote pages use a session cookie only for our operator's login, never for customers.

How we use it

To measure your roof and give you a quote.
To call or text you back about your quote, schedule the install, tell you when the crew is coming, and send you the photo on install night.
To charge the deposit you paid and the balance you authorized, and to refund you when a refund is due.
To respond to service requests during the season and to schedule your January takedown.
To check in with you the following fall about rehanging your set. You can opt out of this any time.
To keep records we are required to keep for tax and accounting, and to protect against fraud.

Text messages and calls

When you submit a form with your phone number, or text us first, you agree that CaliClaus may call and text you at that number about your quote, your install, service, takedown, and next season. Some texts may be sent using automated technology. Consent is not a condition of buying anything from us. Message and data rates may apply. Message frequency varies with your job; a typical customer gets a handful of texts across the season. Reply STOP to any text to stop receiving texts, or HELP for help. You can also email us to opt out. Opting out of texts does not cancel your job; we will call or email instead.

Who we share it with

We share your information only with the companies that help us run the business, and only what they need:

Stripe, to process payments.
Netlify and Supabase, which host this site and our database.
Mapping providers (OpenStreetMap-based geocoding and building data), which receive the address you give us in order to measure the roofline.
Our phone and messaging carriers, to deliver calls and texts.
Our internal notifications (for example a Slack alert when a new lead arrives), which are seen only by CaliClaus staff.
Our crew, who see your name, address, phone, and job details for the work they are doing at your home.

We may also disclose information if the law requires it, to enforce our agreement with you, or to protect someone's safety. If CaliClaus is ever sold or merged, your information would go with the business, under this same policy.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the past 12 months.

Your California privacy rights

If you live in California, the California Consumer Privacy Act (CCPA, as amended by the CPRA) gives you these rights:

To know what personal information we have collected about you, where it came from, why we collected it, and who we have shared it with.
To delete the personal information we hold about you, with exceptions for records we must keep (for example, tax records of payments).
To correct inaccurate personal information.
To opt out of the sale or sharing of personal information. We do not sell or share it, so there is nothing to opt out of, but the right is yours regardless.
To limit the use of sensitive personal information. We do not collect sensitive personal information as the law defines it; payment card data is handled by Stripe.
Not to be discriminated against for exercising any of these rights. Your quote and service do not change if you do.

To exercise a right, email hello@caliclaus.com or call (951) 621-8843. We verify it is you by matching the details you give us against the details on your account, usually your name, phone number, and address. You can have an authorized agent make a request for you; we ask for proof that you gave them permission. We respond within 45 days, and we tell you if we need more time.

The categories of personal information we have collected in the past 12 months are the ones listed above under "What we collect": identifiers, contact details, commercial information about your quote and payments, internet activity in the form of basic server logs, and geolocation in the form of your street address. We collect them from you directly, from your device when you use the site, and from our service providers.

How long we keep it

We keep your quote, job, and payment records for as long as you are a customer and for seven years afterward, because tax and accounting rules require it. Leads that never become customers are deleted after two seasons. Server logs are kept for a short period by our hosting provider and then discarded.

How we protect it

Your data lives in an access-controlled database that only our systems can reach. The site and the quote pages are served over HTTPS. Card data is handled entirely by Stripe, a PCI-certified processor. No system is perfect, and we will tell you promptly if something goes wrong with your data.

Children

Our services are for adults who own or rent a home. We do not knowingly collect information from anyone under 16. If you think we have, email us and we will delete it.

Changes

If we change this policy in a way that matters, we update the effective date at the top and, if you are a customer, we tell you by text or email.

Contact

Rambitious LLC dba CaliClaus
Temecula, California
hello@caliclaus.com
(951) 621-8843