Service Agreement

This is the agreement you sign on your quote page. It fits on one page on purpose. "We" and "CaliClaus" mean Rambitious LLC dba CaliClaus. "You" means the person who signs the quote.

What you are getting A seasonal lease of commercial-grade C9 LED lights (and any add-ons on your quote) custom-cut to your home, installed by our crew with a timer, serviced free through the season, taken down in January, and stored by us until next year. CaliClaus owns the lights, clips, cords, and timer at all times. Your total is the amount on your signed quote, including any add-ons you left switched on.
Deposit and balance A deposit of half the total (40 percent on larger jobs, as shown on your quote) books your job. By signing, you authorize us to charge the remaining balance to the card you used for the deposit after the install is complete. If the card fails, we text you a link to pay another way, and the balance is due within 3 days of install. Your quote is firm unless your roofline differs materially from our satellite measurement; if it does, we tell you the new number before we cut anything, and you can cancel for a full refund.
Refunds and cancellation Your deposit is fully refundable until we cut the lights for your home. Because every set is cut to your roofline, once cut, the deposit is non-refundable; it covers those materials and your reserved slot. Cancel by text, call, or email. If we cancel for any reason other than the weather or access issues described below, you get a full refund of everything paid.
Install window We give you an install window when you book and confirm the exact day by text the day before. You do not need to be home. We need clear access to the front of the house and the roofline (gates unlocked, dogs inside, vehicles clear of the eaves). If we arrive and cannot safely access the home, we reschedule once at no charge; a second failed visit carries a trip fee shown on your quote.
Weather We install in light rain. In heavy rain, sustained wind above 25 mph, or lightning, we move your install to the next safe day and text you that morning. You keep your place in line. There is never a charge for a weather reschedule, and a weather delay never changes your signed quote.
Power You provide one working exterior GFCI outlet within reach of the roofline. We bring the timer and all cords. If there is no working outlet on install day, we can run to an alternate outlet at no charge where practical, or reschedule once you have had it repaired. Your electricity powers the lights; a typical roofline of C9 LEDs costs very little to run.
Your roof, gutters, and stucco We attach lights with clips only: gutter clips, shingle clips, and tile clips. No nails, screws, staples, or adhesive. We photograph the roofline before and after install. We are responsible for damage our crew causes and will repair it or pay for repair. We are not responsible for pre-existing conditions, including loose gutters, cracked tiles, brittle fascia, or clogged downspouts, and we may decline to attach to any section we judge unsafe.
Free service all season If a bulb, a section, or the timer stops working, text us and we fix it within 48 hours at no charge, from install day through takedown. This covers ordinary failures and normal weather. Damage caused by you, your guests, pets, other contractors, or vandalism is repaired at cost. Please do not adjust, move, or unplug sections yourself; if something looks wrong, text us.
Takedown We take the lights down in January on our schedule, starting January 2 and finishing by January 31, and we text you the day before. You do not need to be home. Please do not remove them yourself: the strands are cut to your house and belong to us. Lights removed by anyone other than CaliClaus are billed at replacement cost.
Storage After takedown we inspect, repair, label, and store your set at no charge. It stays our property. If your set is not rehung the following season, we may reuse or recycle it after that season ends.
Next season and opting out Each fall we reach out to rehang your set at the same rate as this season, as long as your roofline has not changed. Nothing is charged until you say yes. You can opt out of next season, or out of hearing from us at all, any time by text, call, or email, with no fee.
Photos We may photograph the exterior of your home with the lights installed and use those photos in our marketing, without your name or street address. If you would rather we did not, tell us at any time and we will not.
The rest Our total liability under this agreement is limited to the amount you paid us this season, except for property damage we cause, which is covered by our insurance. Neither of us is liable for delays caused by events outside our control. This agreement is governed by California law; any dispute is handled in Riverside County, and both of us agree to try to resolve it by a phone call first. If any part of this agreement is unenforceable, the rest still applies. This is the whole agreement between us, along with your signed quote.

Questions about any of this? Call (951) 621-8843 or email hello@caliclaus.com. See also our privacy policy.